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Privacy Policy

Last updated: 21/01/2026

This Privacy Policy explains how FurFree collects, uses, discloses, and protects personal data when you visit or make a purchase from furfreepets.com, and it explains your rights and choices.

       

WHO WE ARE

 

FurFree
Address: Xanthi, Kimmeria, National Road Komotini–Xanthi, 2nd Floor, 67100, Greece
Email: spirosgagr@gmail.com
Phone: +30 6943613761

For the purposes of the EU General Data Protection Regulation (GDPR), FurFree is the controller of your personal data processed through the Website, except where a third party acts as an independent controller (for example, payment providers processing your payment).

       

SCOPE AND REGIONAL APPLICATION

 

European Union / EEA: If you are located in the EU/EEA, the GDPR applies.
Other regions (including the United States, Canada, and Australia): We provide transparency and mechanisms to exercise privacy rights as required by applicable local laws where those laws apply to our activities.

     

PERSONAL DATA WE COLLECT

 

We may collect the following categories of personal data, depending on how you use the Website:

A. Information you provide directly

  • Identity and contact information: name, email address, phone number.

  • Order and account information: order details, purchase history, customer account details (if you create an account), communications with us.

  • Shipping and billing information: delivery address, billing address, country, postal code.

  • Customer support information: messages, requests, and any information you choose to include.

B. Payment information
Payments are processed by third-party payment processors (currently PayPal and Stripe). We do not typically receive or store full payment card details (such as full card number or CVV). We may receive limited information such as payment status, transaction reference identifiers, and risk/fraud signals provided by the payment processor.

C. Information collected automatically
When you visit the Website, we may automatically collect:

  • Device and usage data: IP address, browser type, device identifiers, operating system, approximate location (derived from IP), pages viewed, timestamps, clickstream data, referring URLs.

  • Cookies and similar technologies: as described in Section 7. 

 

PURPOSES OF PROCESSING AND LEGAL BASES (GDPR)

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If you are in the EU/EEA, we process your personal data under the following legal bases:

A. Performance of a contract (GDPR Art. 6(1)(b))

  • To process and deliver your order, including confirmations, shipping, returns, refunds, and customer support related to your purchase.

B. Legal obligation (GDPR Art. 6(1)(c))

  • To comply with legal requirements such as accounting, tax, and record-keeping obligations.

C. Legitimate interests (GDPR Art. 6(1)(f))

  • To secure and maintain the Website, prevent fraud, protect our business and customers, handle disputes, improve the Website’s performance and reliability, and provide customer service.

D. Consent (GDPR Art. 6(1)(a))

  • For non-essential cookies and similar technologies (e.g., analytics and advertising cookies) where required by law.

  • For marketing communications (e.g., newsletters) where you have opted in, if/when such communications are offered.                                                                

WHO WE SHARE PERSONAL DATA WITH

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We share personal data only as necessary for the purposes described above and only with appropriate safeguards. Categories of recipients may include:

A. Payment processors

  • PayPal and Stripe, to process payments and help prevent fraud.

B. Website and infrastructure service providers

  • Providers that host, operate, secure, and support the Website and its core functionality (e.g., hosting, content delivery, analytics infrastructure, security and performance monitoring).

C. Order fulfillment, suppliers, and shipping partners
To deliver your purchase, we may share the necessary information (such as your name, shipping address, phone number where required for delivery, email where required for notifications, and order contents) with:

  • Suppliers and fulfillment partners involved in preparing and dispatching products, and

  • Carriers/shipping providers and logistics partners responsible for delivery and tracking.

D. Customer support and communications providers

  • Tools used to manage customer inquiries and provide support (where applicable).

E. Professional advisors and legal compliance

  • Accountants, auditors, legal counsel, or regulators where necessary for compliance, claims, or legal processes.

We do not sell your personal data in the ordinary meaning of “sell.” If we use targeted advertising tools in the future, certain laws may define some disclosures as “sharing” for advertising; where applicable, we will provide appropriate choices and disclosures.

       

INTERNATIONAL DATA TRANSFERS

 

Your personal data may be processed in countries outside your country of residence. If you are in the EU/EEA, this may include transfers outside the EU/EEA. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) and/or other lawful transfer mechanisms, together with supplementary measures where appropriate.

You may request more information about safeguards used for international transfers by contacting us at spirosgagr@gmail.com.

       

COOKIES, ANALYTICS, ADVERTISING, AND SOCIAL MEDIA FEATURES

 

A. Cookies and similar technologies
We use cookies and similar technologies for:

  • Essential functions: enabling core site features (e.g., shopping cart, checkout, security).

  • Preferences: remembering settings where applicable.

  • Analytics and performance (if/when enabled): understanding how the Website is used and improving it.

  • Advertising and marketing (if/when enabled): measuring campaigns, showing relevant ads, limiting ad frequency, and building audiences.

B. Consent and controls (EU/EEA)
Where required by law (including in the EU/EEA), non-essential cookies (such as analytics and advertising cookies) will be used only after you provide consent through our cookie banner/preferences tool. You can change your preferences at any time via the cookie settings on the Website (where available) and/or through your browser settings. Blocking cookies may affect Website functionality.

C. Analytics and advertising tools (if/when enabled)
If we enable analytics or advertising tools (e.g., website analytics, conversion tracking, remarketing), these tools may collect information such as IP address, cookie identifiers, device/browser information, and events like page views or purchases. Where required, we will obtain your consent before activating these tools.

D. Social media features
The Website may include social media features (such as share buttons or embedded content). Social media providers may collect information about your interaction with those features according to their own privacy policies.

       

MARKETING COMMUNICATIONS (IF/WHEN OFFERED)

 

If you opt in to receive marketing communications, you may unsubscribe at any time by using the unsubscribe link (where provided) or by contacting us at spirosgagr@gmail.com. If you withdraw consent, this will not affect the lawfulness of processing before the withdrawal.

     

AUTOMATED DECISION-MAKING AND FRAUD PREVENTION

 

Payment processors and security systems may use automated signals to detect and prevent fraudulent transactions and to protect customers and our business. This may result in certain transactions being declined by the payment processor in accordance with their policies and obligations.

     

DATA RETENTION

 

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including:

  • Orders, invoices, and tax/accounting records: retained as required by applicable law.

  • Customer accounts (if any): retained until you delete your account or request deletion, subject to legal retention obligations.

  • Customer support communications: retained for a reasonable period to handle requests, disputes, and quality assurance.

  • Cookies and online identifiers: retained according to the cookie category and your choices.                                                                                           

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SECURITY

 

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no online service can be guaranteed to be 100% secure.

       

YOUR RIGHTS (EU/EEA – GDPR)

 

If you are located in the EU/EEA, you have the right to:

  • Access your personal data.

  • Rectify inaccurate or incomplete data.

  • Request erasure (“right to be forgotten”), where applicable.

  • Restrict processing in certain circumstances.

  • Data portability, where applicable.

  • Object to processing based on legitimate interests.

  • Withdraw consent at any time where processing is based on consent.

To exercise your rights, contact spirosgagr@gmail.com. We may need to verify your identity before fulfilling your request.

Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority. In Greece, the competent authority is the Hellenic Data Protection Authority (HDPA).

   

ADDITIONAL NOTICE FOR CERTAIN REGIONS (USA / CANADA / AUSTRALIA)

 

Depending on your location and applicable law, you may have additional rights or choices regarding access, correction, deletion, and the use of data for targeted advertising. We will respond to verified requests as required by applicable law.

     

CHILDREN’S PRIVACY

 

The Website is not intended for children, and we do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us to request deletion.

     

THIRD-PARTY LINKS

 

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to read their privacy policies.

     

CHANGES TO THIS PRIVACY POLICY

 

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were made. Where required, we will provide additional notice of material changes.

     

CONTACT US

 

For questions, requests, or complaints about this Privacy Policy or our data practices, contact:

FurFree
Address: Xanthi, Kimmeria, National Road Komotini–Xanthi, 2nd Floor, 67100, Greece
Email: spirosgagr@gmail.com
Phone: +30 6943613761

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