Terms & Conditions
Last updated: 21/01/2026
These Terms & Conditions govern your access to and use of furfreepets.com and any purchase of products from FurFree. By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Website.
MERCHANT INFORMATION
FurFree
Address: Xanthi, Kimmeria, National Road Komotini–Xanthi, 2nd Floor, 67100, Greece
Postal Code: 67100
Email: spirosgagr@gmail.com
Phone: +30 6943613761
Website: furfreepets.com
ELIGIBILITY AND ACCOUNT RESPONSIBILITIES
You must be at least 18 years old (or the age of legal majority in your jurisdiction) to place an order.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
You agree to provide accurate, complete, and current information during checkout and account creation (if applicable).
PRODUCTS, CONTENT, AND AVAILABILITY
3.1 Product descriptions
We strive to display product information accurately (including descriptions, images, and specifications). However:
Colors and appearance may vary depending on screen/device settings.
Minor differences in packaging or product details may occur.
Product images are for illustrative purposes unless stated otherwise.
3.2 Availability
All products are subject to availability. We may limit quantities, discontinue products, or change product offerings without notice.
3.3 Errors
If a product is listed at an incorrect price or with incorrect information due to an error, we reserve the right to correct the error and cancel or refuse any order placed for the incorrectly listed item, even after payment is processed. If we cancel after payment, we will issue a refund.
PRICES, CURRENCY, AND TAXES
Prices are displayed on the Website in the currency shown at checkout.
Prices may change at any time without notice, but changes will not affect orders that have already been accepted.
Depending on your location, taxes may be included or calculated at checkout.
For international orders, you may be responsible for customs duties, import taxes, or carrier handling fees, unless explicitly stated otherwise at checkout.
ORDER PROCESS, ACCEPTANCE, AND PAYMENT
5.1 Placing an order
When you place an order, you are making an offer to purchase the products. An order confirmation email does not constitute acceptance of your order.
5.2 Acceptance
We accept your order when we confirm it and/or dispatch the products. We may refuse or cancel any order in our discretion for reasons including but not limited to:
i) Payment verification issues
ii) Suspected fraud or unauthorized transactions
ii) Incorrect pricing or product information
Shipping restrictions, carrier limitations, or inability to deliver to the provided address.
5.3 Payment methods
We accept payment through third-party payment providers, including PayPal and Stripe. By submitting payment, you represent that you are authorized to use the selected payment method. Your payment is subject to the payment provider’s terms and policies.
SHIPPING AND DELIVERY
Shipping terms are described in our Shipping Policy, which forms part of these Terms. Delivery dates are estimates and not guarantees. Risk of loss may pass to you upon delivery, depending on applicable law and the carrier’s terms.
RETURNS, REFUNDS, AND CANCELLATIONS
Returns and refunds are governed by our Refund & Returns Policy, which forms part of these Terms. Statutory consumer rights (including EU withdrawal rights and legal guarantees, where applicable) are not limited by our policies.
PROMOTIONS, DISCOUNTS, AND GIFT CARDS (IF OFFERED)
Discount codes and promotions may be subject to additional terms, limitations, and expiration dates.
We may cancel promotions at any time where permitted by law.
Gift cards/store credit (if offered) are non-refundable unless required by law.
USER CONTENT AND REVIEWS (IF ENABLED)
If you submit reviews, comments, or other content:
You represent you have the right to submit such content and it does not violate any law or third-party rights.
You grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute that content for Website and marketing purposes.
We may remove or moderate content at our discretion.
PROHIBITED USES
You agree not to:
Use the Website for any unlawful purpose
Attempt to gain unauthorized access to systems or data
Interfere with the Website’s functionality (including deploying malware, scraping, or denial-of-service attacks)
Misrepresent your identity or provide false information
Infringe intellectual property rights
INTELLECTUAL PROPERTY
All content on the Website (including text, graphics, logos, images, and design) is owned by or licensed to FurFree and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written permission, except as permitted by law.
DISCLAIMERS
To the maximum extent permitted by applicable law:
The Website and products are provided “as is” and “as available.”
We do not warrant that the Website will be uninterrupted, error-free, or secure.
We do not warrant that product descriptions or content are accurate, complete, or current, although we strive for accuracy.
Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.
LIMITATION OF LIABILITY
Τo the maximum extent permitted by law, FurFree shall not be liable for:
Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or goodwill
arising out of or related to your use of the Website or purchase of products.
Where liability cannot be excluded, it will be limited to the extent permitted by law. Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any liability that cannot be excluded under applicable law.
INDEMNIFICATION
You agree to indemnify and hold FurFree harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms or misuse of the Website.
PRIVACY
Your use of the Website is also governed by our Privacy Policy, which describes how we handle personal data.
CHANGES TO THE WEBSITE OR TERMS
We may update the Website and these Terms at any time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Website after changes means you accept the updated Terms.
GOVERNING LAW AND DISPUTE RESOLUTION
17.1 Governing law
These Terms are governed by the laws of Greece, without regard to conflict of law principles, except where mandatory consumer protection laws in your jurisdiction apply.
17.2 Dispute resolution
If you have a complaint, please contact us first at spirosgagr@gmail.com
and we will try to resolve it. Where mandatory consumer laws provide specific dispute resolution rights (including EU consumer ADR/ODR mechanisms), those rights remain available.
SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will remain in effect.
ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, and Refund & Returns Policy, constitute the entire agreement between you and FurFree regarding the Website and purchases.
CONTACT
FurFree
Address: Xanthi, Kimmeria, National Road Komotini–Xanthi, 2nd Floor, 67100, Greece, 67100
Email: spirosgagr@gmail.com
Phone: +30 6943613761
Website: furfreepets.com