Shipping Policy
Last updated: 21/01/2026
This Shipping Policy applies to orders placed with FurFree via furfreepets.com. It explains our shipping destinations, processing times, delivery estimates, tracking, customs information, and what to do if something goes wrong in transit. This policy is designed to be transparent and does not limit any rights you may have under mandatory consumer protection laws.
MERCHANT INFORMATION
FurFree
Address: Xanthi, Kimmeria, National Road Komotini–Xanthi, 2nd Floor, 67100, Greece
Postal Code: 67100
Email: spirosgagr@gmail.com
Phone: +30 6943613761
Website: furfreepets.com
SHIPPING DESTINATIONS
We currently aim to ship to the following regions, subject to product availability and carrier coverage:
European Union (EU) / EEA
United States
Canada
Australia
As we expand, additional countries may become available. If a destination is not supported at checkout, we are not currently able to ship to that location.
ORDER PROCESSING TIME (BEFORE DISPATCH)
Processing time is the time needed to verify your order, prepare it for shipment, and hand it over to the shipping carrier.
Typical processing time: 1–3 business days
In some cases (high demand, inventory checks, address verification, peak seasons, public holidays), processing may take longer.
We do not dispatch orders on weekends or public holidays (Greece and/or carrier operating calendars may apply).
DELIVERY ESTIMATES (IN-TRANSIT SHIPPING TIME)
Delivery times are estimates and start from the date the order is dispatched (not the order date). Actual delivery may vary depending on destination, carrier performance, customs procedures (where applicable), weather, and peak seasons.
Estimated delivery ranges (typical):
EU/EEA: 5–15 business days
USA: 7–20 business days
Canada: 7–20 business days
Australia: 7–20 business days
Important notes:
Delivery estimates are not guarantees.
Remote areas may require additional time.
Delays may occur due to customs clearance, local carrier backlogs, or force majeure events.
SHIPPING COSTS
Shipping costs (if any) are calculated and displayed at checkout before you complete payment. Shipping fees may vary by:
Destination country/region
Product type, size, and weight
Carrier/service level selected
If free shipping is offered, the terms (e.g., minimum order value, eligible countries, standard service only) will be indicated at checkout or on the relevant promotion page.
TRACKING
Where tracking is available, you will receive a shipping confirmation email containing a tracking number and/or tracking link once your order is dispatched.
Tracking availability depends on the carrier and the destination. Some low-cost services provide limited tracking updates until the parcel reaches the destination country.
ADDRESS ACCURACY AND DELIVERY REQUIREMENTS
You are responsible for providing a complete and accurate shipping address at checkout, including:
Correct street, building/apartment number
Postal/ZIP code
City and country
A reachable phone number (required by some carriers)
If you notice an error, contact us immediately at spirosgagr@gmail.com
. If the order has not yet been dispatched, we will do our best to update the address. If the order has already been dispatched, changes may not be possible.
Undeliverable/returned packages:
If a package is returned to us because the address was incorrect/incomplete, delivery was refused, repeated delivery attempts failed, or the parcel was not collected, we may:
Reship it (additional shipping charges may apply), or
Refund the order minus non-recoverable shipping/handling costs, where permitted by law.
CUSTOMS, DUTIES, AND TAXES (INTERNATIONAL ORDERS)
For deliveries outside the EU/EEA and in certain cross-border cases, your order may be subject to:
Import duties
Customs fees
Local taxes (e.g., VAT/GST)
Brokerage/handling fees charged by the carrier
These charges are typically assessed by local authorities or the carrier and are generally the customer’s responsibility unless explicitly stated otherwise at checkout.
We cannot guarantee whether any customs charges will apply, and we do not control customs processing times. If a parcel is held by customs, you may need to provide additional information or payment to release it.
PARTIAL SHIPMENTS
In some cases, items within the same order may ship separately (for example, if products are dispatched from different facilities or at different times). If this happens:
You may receive multiple tracking numbers, and
Items may arrive on different dates
You will not be charged additional shipping fees solely because an order ships in multiple parcels, unless clearly disclosed at checkout.
CHANGES, CANCELLATIONS, AND ORDER HOLDS
Cancellations:
If you contact us quickly after placing an order, we will do our best to cancel it before it is processed/dispatched. Once an order has been processed or dispatched, cancellation may not be possible.
Order holds:
We may place an order on hold to verify payment details, prevent fraud, or confirm address information. We will contact you if additional information is required.
DAMAGED, MISSING, OR LOST PACKAGES
A) Damaged items
If your order arrives damaged, contact us as soon as possible (ideally within 48 hours of delivery) at spirosgagr@gmail.com
with:
Order number
Photos of the damaged item(s)
Photos of the outer packaging and shipping label
We will review the case and provide an appropriate remedy, which may include a replacement, refund, or other resolution depending on the circumstances and applicable law.
B) Missing items
If something is missing, first check:
Your order confirmation and shipping confirmation emails
Whether the order shipped in multiple parcels (Section 9)
Then contact us with your order number and details of the missing item(s).
C) Lost packages / delivery failures
A parcel may be considered lost if tracking shows no movement for an extended period or if the carrier confirms loss. If you believe your parcel is lost, contact us and we will:
Investigate with the carrier, and
Provide a resolution (replacement/refund/other), depending on the investigation outcome and applicable law.
DELIVERY CONFIRMATION AND SAFE PLACE INSTRUCTIONS
If you request delivery to a “safe place” or authorize a carrier to leave the parcel unattended, you assume the risk of loss after delivery confirmation. We recommend using secure delivery options where available.
FORCE MAJEURE
We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, pandemics, strikes, carrier disruptions, customs delays, or governmental actions. We will make reasonable efforts to keep you informed and to support you until delivery is completed.
CONTACT
If you have any questions about shipping, tracking, or delivery issues, contact:
Email: spirosgagr@gmail.com
Phone: +30 6943613761
Address: FurFree, Xanthi, Kimmeria, National Road Komotini–Xanthi, 2nd Floor, 67100, Greece, 67100